Privacy Policy

Last updated: 05/11/2025

Rend Heaven (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or contact us.

  1. Who We Are

Rend Heaven is a UK-based clothing brand.

Registered address: 8 dunmow road. sp10 2dq – uk
Email: team@rendheaven.com
Website: rendheaven.com

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Information We Collect

We collect and process the following types of information:

Personal details: name, billing/shipping address, email, phone number

Order information: products purchased, payment method, delivery details

Payment data: processed securely via our payment partners (e.g. Stripe, PayPal) — we do not store full card details

Account data: login details and order history (if you create an account)

Communications: messages or emails you send to us

Usage data: how you use our website (pages viewed, time spent, device info) via cookies and analytics tools

  1. How We Use Your Information

We use your information to:

Process and deliver your orders

Communicate with you about purchases, returns, or customer service

Send marketing updates (only if you’ve opted in)

Improve our website, products, and customer experience

Comply with legal or tax obligations

  1. Lawful Bases for Processing

We only process your personal data where we have a valid legal basis, including:

Contractual necessity – to fulfil your order or provide a service

Consent – when you opt in to marketing or newsletters

Legitimate interests – to improve site performance and protect against fraud

Legal obligations – for record keeping and compliance

  1. Sharing Your Information

We share personal information only when necessary and only with trusted third parties, including:

Payment processors (e.g. Stripe, PayPal)

Delivery couriers for shipping your orders

Email and hosting providers that support our website operations

All partners comply with strict data protection agreements and only process your data as instructed by us.

  1. Data Retention

We keep your data only for as long as necessary for the purposes collected.
Typically, we retain order and transaction data for up to 6 years to meet UK tax and accounting requirements.

  1. Your Rights

Under UK data protection law, you have the right to:

Access your personal data

Request corrections to inaccurate information

Request deletion of your data (“right to be forgotten”)

Withdraw consent for marketing at any time

Object to or restrict how we process your data

Request data portability

To exercise these rights, contact us at team@rendheaven.com.

  1. Cookies

Our site uses cookies to enhance your browsing experience, enable essential site functions (like checkout), and collect anonymous analytics.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy

  1. Marketing

We’ll only contact you for marketing if you’ve opted in.
You can unsubscribe at any time using the link in our emails or by contacting us directly.

  1. Data Security

Your security is our priority. We use SSL encryption, secure servers, and restricted access to protect your information.
While no system is entirely foolproof, we work continually to keep your data safe and secure.

  1. Changes to This Policy

We may update this Privacy Policy from time to time.
Any updates will be published on this page with an updated “Last updated” date.

  1. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact us at:

📧 team@rendheaven.com
📍 8 dunmow rd. sp10 2dq

If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk